Contact us online.
If you need help with a non-urgent medical or admin request you can now contact us online. Submit a new request.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Watch NHS App walk through videos here
Watch a video on NHS Login Using Photo ID (BSL)
Watch a video on NHS Login without using Photo ID (BSL)
Patient Access
Log on to www.patientaccess.com.
Patients of Much Wenlock and Cressage Medical Practice now have access to an Online facility whereby they can:
- Order repeat prescriptions
- Book Appointments (when available)
- View medical information on their patient records
In order to access these online facilities we require patients to complete our Online Access Form. This form is to be completed and returned to the surgery, along with the required I.D.
Patients must return their Application forms in person to the surgery.
If returning the Application Form via email please ensure that all pages of the form are completed and two forms of Identification are attached. Failure to provide all the required information will result in a delay to your application being processed by the surgery.
I.D Requirements
2x Forms of Identification are required when registering for Online Access:
- 1x Photograph ID - for example Passport or Driving Licence
- 1x Proof of Address - for example a recent Utility or Council Tax Bill
Patients must be 16 years of age or over to access Online facilities.
Please read the Online Access to Records leaflet before completing the Online Access form.
Download the Online Access to Records Leaflet (DOCX, 45KB)
Patient Online Access Application Form (DOCX, 499KB)
Your Online Access Application Form will take up to will take up to one month to process. If you have not already heard from us, please contact the Practice one month after submitting your form and the reception team will confirm if your registration document is ready. Once you have your registration document this contains all the information required for you to log on to www.patientaccess.com or can be used to confirm your identification when setting up the NHS App.
Once you have your registration document this contains all the information required for you to log on successfully to www.patientaccess.com.
Due to patient confidentiality and information governance processes we are only able to send registration details to the registering patient personally and the relevant information governance checks will be made before sending an email with the details to you.
Easy to read guides:
www.england.nhs.uk/publication/gp-online-services-easy-read-guides
Proxy Online Access is now available
Proxy access refers to access to online services by a person acting on behalf of the patient eg a carer, family member or care home staff. With the patient’s consent access can be provided to allow the booking of appointments, to request repeat prescriptions and, where applicable, view medical records.
Proxy Access is now available for children and adults.
For proxy access to children please read the Proxy Access for Children Policy (DOCX, 31KB), complete the Online Proxy Access Form (DOCX, 40KB) and attend the Practice with the child together with identification as specified.
For proxy access for adults please complete the Online Proxy Access Form (DOCX, 40KB) and provide identification as specified
Your application will take up to one month to process. If you have not already heard from us, please contact the Practice one month after submitting your form and the reception team will confirm if your registration document is ready. Once you have your registration document this contains all the information required for you to log on to www.patientaccess.com or can be used to confirm your identification when setting up the NHS App.
Please contact the practice if you have any difficulty logging in, have lost your password details, you think there is an error in the information shown, or have any concerns that someone has accessed your records without your authority.